Pawlicies

PAYMENT & APPOINTMENTS

Payment is due at the time of service.

Cash only for first time clients. Subsequent visits may be paid with cash or personal check, NO credit/debit cards please. Returned checks will be subject to a $35.00 fee, in addition to the grooming fee for which the check was intended. Fees may apply if appointments are not cancelled within at least 24 hours notice.

VACCINATION REQUIREMENTS

All pets being groomed must be current on Rabies vaccinations. Proof of current vaccinations via veterinary paperwork will be required prior to grooming. Tags do not count. This policy is to ensure the health and safety of both the animal and the groomer.

HEALTH

You will be asked to disclose ALL issues that the dog may have, or have had in the past when going to the vet or being groomed (i.e. aggressive tendencies, likes/dislikes, and health conditions) so the groomer can be aware for the session. Please no flea or tick infested pets.

MATTED PETS

Paws Fur Me Mobile Pet Salon will provide a MAXIMUM of 10 minutes of de-matting time, IF THE PET IS TOLERANT TO IT. De-matting a pet is very painful and ruins the coat. The safest alternative is to shave the pet and start the coat over. Please see FAQs for more information on matting.

Paws Fur Me Mobile Pet Salon is not liable for any condition uncovered by the groomer due to the matting and a veterinarian consultation will be recommended by the groomer to deal with the condition at the owner's expense. Paws Fur Me Mobile Pet Salon does not diagnose medical conditions or prescribe medication.

SENIOR PETS

Senior pets require additional time and care. All efforts are made to make your pet as comfortable as possible during the process.

REFUSAL OF SERVICE

Paws Fur Me Mobile Pet Salon reserves the right to refuse service to overly aggressive pets, severely matted pets, or pets with health issues that require a visit to the veterinarian. Any issues (health or other) not disclosed to the groomer by the owner or unknown by the owner that are found by the groomer can result in termination of the current grooming session at the owner’s expense and a request to seek veterinary counsel.

In order to keep fleas from populating within the grooming unit, we request that all pets be current on proper flea and tick preventatives. Paws Fur Me Mobile Pet Salon reserves the right to refuse a pet that is infested with fleas. If a severe infestation is found on the pet, the service may be refused with a $20.00 service fee until proper preventative treatment has been used to kill the fleas. Otherwise, the pet will receive a flea and tick shampoo at the owner’s expense.

Disclosing that a pet may have aggressive tendencies does not automatically result in a refusal to groom! It allows the groomer to be mindful of the pet’s behavior while being groomed so the groomer can avoid being bitten and can avoid injury to the pet if the pet were to move suddenly while being clipped.